Shipping & Returns
International Shipping of Rug Pads
Get Your Order Delivered to Canada in any shape and size, as well as custom!
“We always get requests from Canadian residents for our natural rug pads and we are pleased to be able to ship across the border – Canadian residents can place their order for any of our rug pads in any size and shape and get it delivered faster than you think! And, I think you’ll agree to the fact that our shipping charge to Canada is very modest.
- Sam, The Rug Pad Man
Shipments to Canada will incur a shipping charge and this charge will display upon checkout. Please note that you may also be responsible for customs and/or duties, depending on size of order. We really cannot predict what that will be and if you have received anything from outside of the country before, then you are most likely accustomed to the charge.
What We Ship to Canada:
We’re pleased to ship our Ultra Premium, Superior, Super Hold and No-Muv rug pads to all of Canada. We also now ship our award winning DURA-GRIP pads to keep all furniture in place on all floors.
How Long to Ship to Canada:
We’ll process your Canadian order within the same 5-7 days as all of our other orders and when we ship, we use UPS & USPS International and most shipments are delivered in under 4 days!
International Shipping Costs:
For orders to Canada, please see rate schedule below.
Canadian Shipping Cost:
How Orders Ship:
Your rug pad order will be shipped via UPS or USPS International. Every order is shipped direct from our own warehouse. Orders of rug pads wider than 5 feet will ship folded and then rolled. Ground shipping takes anywhere from 1 day to 5 days to deliver, depending on where you are within Canada. NOTE: We ship with “No Signature Required”, so the receiver is responsible for the delivery once delivery is made.
When Orders Ship:
We ship orders within 3-4 business days, depending on the amount of orders open on any given day. If you require express services, we do offer a Same Day Cutting and Shipping service and you may contact us for details to (888)400-7098, or International callers call (203)917-3881.
Delivery to Residences:
Home delivery is Tuesday – Saturday. We do not require a signature, unless instructed otherwise. If you are not home to accept the delivery, the courier will use his/her judgement and place your order in a safe place.
NOTE: We do not ship our rug pads to P.O. Boxes. Only certain DURA-GRIP orders can be shipped to P.O. Boxes.
Delivery to Businesses:
You may have us ship to a business. Business deliveries occur Monday through Friday.
NOTE: If you decide you do not need your order after we have shipped and before you received delivery, you should not cancel the delivery. You must accept delivery and then request a return through our returns procedure. If you cancel or refuse a FedEx delivery of your order, when we receive your refusal, we will deduct the FedEX fee of $20 from your final refund.
We process and ship orders as quickly as possible yet in the event you prefer express shipping, please call us at 888-400-7098 and we would be happy to offer our discounted rates for overnight, 2 day or 3 day express. Please note that your order may already be within a one or two day delivery zone of us and we will advise you of this when you call.
NOTE: As stated within the site, your rug pad will arrive slightly smaller (approximately one inch less on all sides) than your rug size in order to fit properly. If you entered a custom rug size, then your rug pad will be cut accordingly. If you do not want us to cut the rug pad at all, simply state “DO NOT TRIM” in the customer notes section during checkout.
ADDRESS ISSUES: We are sometimes supplied the incorrect shipping address. A common reason for this is with PayPal orders in which the customer has moved and failed to update their address with PayPal. If such an order is already in transit, with notice, we are happy to change the delivery address, yet UPS charges a fee for this and the receiver is responsible for this fee, currently $15.
While we do all we can to expedite the processing of your order, once we hand it to FedEx, we cannot control any elements that may possibly delay delivery – such as weather or vehicle issues – and cannot be held liable for any such delays. While rare, such delays can occur.
We ship all orders as promised and we expect them to be accepted. In the event that you desire to return your order for whatever reason, we do not advise you to refuse the delivery. Refusals incur a separate FedEx surcharge, which you will be responsible for. It is best to accept the delivery and then contact us for your return.
Transit times from when your order leaves our CT warehouse
Delivery time varies according to delivery country, as well as other conditions that may affect delivery, such as weather related delays. In general, depending on the country, your order will take between 3 and 9 days to delivery once we ship it.