Customer Feedback (we thank each of you for sharing this with us!)
Rug pad product and customer service reviews and ratings from actual customers of Rug Pad Corner.
Click here to read Google Reviews of Rug Pad Corner®
5 out of 5: I have never opened a product and within minutes went to my computer to give a review. This rug pad beats them all. Years ago I bought 2 VERY expensive rug pads (one for an area rug and one for a runner) I was told by a friend that they were the best. I wish I had known about Rug Pad Corner. The ones I bought years ago are not the best and I have to adjust the runner everyday. Eventually I will replace them with new ones from Rug Pad Corner. The one I just opened and put under my runner is amazing and feels "glued down" Even my kids and dogs can't move it! I also just had my hardwood floors refinished and was looking for a pad that would not damage or stick to the floor. Don't look anywhere else and don't be fooled by the cheaper ones...they don't work. This rug pad is priced just right and protects the rug and the floor which is the most important part. GREAT PRODUCT!
Date: May 1, 2013 by Deanna of CA
5 out of 5: This is the third rug pad for carpet that I have purchased from Rug Pad Corner. These are the best rug pads for carpets that I have ever tried. Not only is Rug Pad Corner products excellent but so is their service. The shipping is prompt. The rug pad arrives neatly rolled up and bound. It's easy to unwrap and roll out. The rug and pad both stay put when placed on carpet. I will use Rug Pad Corner to fill all of my rug pad needs. I will never go to a brick and mortar store for rug pads again.
Date: April 14, 2013 by Gerald of NM
5 out of 5: This will be the third rug pad we've ordered from you. My father was in the carpet business for many years -- president of the Carpet and Rug Association! and I can't wait to tell him about your product and your service. And your website makes it so easy!
Date: March 31, 2013 by Tamara H from CO
5 out of 5: Sometimes the world gets better. This product and service is a perfect example. Have you ever needed a pad before? Hard to get, cutting a problem, cost uncontrolled. As a designer my customer service is improved by this contact. I have passed you on in the trade.
Date: March 19, 2013 by Rita from FL
5 out of 5: I ordered several Ultra Premium rug pads for my Persian carpets about a year ago, and they're the best I've ever had. I'm so thankful. Both our rugs and newly refinished hardwood floors are wonderfully protected. I just bought another pad for a new Persian, and it was cut slightly shorter than I needed. I don't know if the fault was mine or theirs, but no matter. I received slips for packing and reshipping the same day and the new rug pad in two days (I was offered overnight shipping but was in no hurry). Luis couldn't have been nicer or more accommodating. It's always a joy to have a perfectly smooth retail experience, but the character of a company is shown best by how well they deal with problems, whether self-made or customer-based. I am so impressed with the integrity and service of Rug Pad Corner! Many thanks.
Date: March 11, 2013 by Jill, CA
5 out of 5: These people are fantastic! they have "green" products, which is why we chose them in the first place...(as we did not want 'outgassing' toxic materials in the house) and the free shipping really helped as we ordered 6 pads at once...the largest was 8ft. x 11ft. !!! they cut everything exact to 'our' specifications, and each fit perfectly! wow! we're very happy, and will do the rest of the carpets next month!!! by the way, we have Spanish tile thru-out the house and it's very important to have the "old" rugs supported above the grout-lines, as the vacumn-cleaner will wear them down....(I'd give them 10 stars, but can only give them 5!!!!)...
Date: February 18, 2013 by Romona from NM
5 out of 5: Good morning. I have never dealt with such a more professional, friendly, great product company! I struggled for 2- months with a beautiful 5x8 Belgium Silk rug laid on top of wall to wall Berber. It was like the rug had a life of it's own the way it would "bunch up"... even with no one walking on it! Also have a very heavy rocking chair on it. I was literally OCD'ing straightening out the rug every five minutes! I came across your website "by accident" and truthfully was a bit skeptical about your claims.... I called on the phone to place my order, and am upset with myself for not writing down my customer service person's name. Maybe you can look it up using my order number 41720, and give that woman a raise! She waited patiently while I took a true measurement of the rug, as I had given her the dimensions from the tag. She was super nice and very helpful. Sure enough the dimensions were "off" and she figured out the exact custom size that would work best. I received my No-Muv pad in five business days, Kudo's here for your manufacturing and shipping staff also! It fit under the rug perfectly, and it no longer "bunches"... even with the furniture on top. I can't say enough good things about your product, and company/customer service. The woman I dealt with was in Connecticut but I didn't realize at the time your company is located there.. I am from Connecticut so we chatted a bit about that. My only complaint is that you should be "out there" more in your advertising! I only found your company after googling about the bunching problem, and read an article in some magazine written by a decorator...not affiliated with you. Let me know if you need a "sales person", lol... Your product should be right next to every rug sold, and carpet sales people should be recommending it with every purchase! Thank you
Date: Janury 31, 2013 by Karen from KY
5 out of 5: Why can't every online retailer be like you guys?!! I had several questions and then made a few ordering mistakes and you guys made me feel like a king! Honestly, Sam and the RPC team could not have been more accomodating and I give more than 5 stars to your service of being one of the most understanding and cooperative companies I have ever dealt with. Now on to the actual rug pads - I have been using various rug pads under my Persian rugs for several years and let me say that your quality is a perfect compliment to your customer sevice...EXCELLENT!! Thank you very much for being available to us rug owners and I am sure you guys have your hands full if you treat all customer like this.
Date: January 15, 2013 by Leonard from KS
5 out of 5: This is my 2nd order with Rug Pad Corner. I like the fact that there are many options and your rug pad will be cut to the custom size you specify. This pad was received well-packaged (rolled in thick clear plastic), in a timely manner, and properly cut (slightly less than the measured rug size to ensure no edges peak out). (Be sure to measure before ordering, because if you've worked with rugs much, you know the actual size is often different than what's advertised.) It's nice to be able to purchase something and put it into service without fuss or correction of someone else's carelessness. I would never look any where else for a rug pad at this point.
Date: December 12, 2012 by Jeff from CO
5 out of 5: After researching several other vendors, I decided on Rug Pad Corner for a few reasons. The products do not have chemicals, plastics or adhesives and are made with natural fibers. The product I chose is exactly as described on the website, with no hyperbole. It is good quality and well worth the price. I was able to order a custom sized pad. The online order process was seamless, and three days later I received the order which was well packed and included instructions. Also impressed that Rug Pad Corner is supporting the Red Cross, American Cancer Society and St Judes through donations from sales and that they let me choose a favorite charity. Nice when a successful business gives back and helps the less fortunate. VERY HAPPY, and recommending to friends!
Date: December 8, 2012 by Tom from DC
5 out of 5: You find out how good a company is when you find out how it deals with problems. Your friendly and efficient staff were just as friendly and efficient sorting out a misunderstanding, as they had been when selling me pads. Moreover, the pads are superb.
Date: November 22, 2012 by Lynne from CA
5 out of 5: Makes my wool rugs even softer to walk on!! Love that the pads were cut exactly as needed. Will refer anyone needing a rug pad to your site.
Date: November 20, 2012 by John, NC
5 out of 5: "I stumbled across this website when I needed a pad in a hurry and my local mom and pop carpet shop was closed for a week for inventory. While I always try to shop local, I would definitely recommend the Rug Pad Corner. I had a question about something on the website and called the 800#. A lovely gentleman named Sam answered my questions, took my order and it arrived exactly when he said it would. As far as I'm concerned, Sam's my new pad man. woo hoo!"
Date: November 10, 2012 by Diane C., MN
5 out of 5: "I ordered 3 pads and will most likely order more in the future. Your product is superior, as is your customer service! The website was full of information which greatly helped with the purchase decision. The fact that the pads have no odor or off-gas" smell is a great plus. The order arrived in short time--just days! Also, the custom-cut sizing was very helpful. Thank you for operating your firm in such an impressive manner. I will definitely recommend Rug Pad Corner to family and friends!"
Date: September 20, 2012 by Debora B., NJ
5 out of 5: Wow, I’m blown away by your fantastic customer service. Thanks SO much – we’ll definitely be coming back to shop with you again. We will package the rug as you direct and give it to the UPS man when he delivers the replacement. Thanks again and best wishes, Zoe
Date: August 20, 2012 by Zoe, NY
5 out of 5: "I ordered a custom cut rug pad to fit an odd sized rug late Saturday and it shipped out Monday and got here on Wednesday. It fits perfectly under my rug and I'm happy to be supporting a green, U.S. based business. I will definitely order from Rug Pad Corner again and would recommend this company to anyone."
Date: May 10, 2012 by Genelle, VA
5 out of 5: "We have purchased a total of six rug pads from this site. We originally purchased a custom-cut Ultra-Premium felt and Rubber pad which is under a mid-sized oriental rug in our family room. We were so impressed we came back to the site and purchased 5 more pads! Here's what we purchased and our impressions: 2x Super Hold non-slip runner: Works SO much better than any pad we have previously tried. 2x Recycled 40 ounce thick jute felt rug pad (8x10 & 10x14): These are SO amazingly cushy and comfortable our two-year old son wants to sleep on the floor now. 1x Ultra Premium Felt and Rubber Pad 7x10 (in addition to the one mentioned above). This pad is in an office under a 400+ knot/inch wool/silk Persian and simply makes it even more elegant. Plus, the rug does not move at all with all the traffic and shifting it encounters. We would never buy any other rug pad! We have another more traditional pad under a rug in our bedroom that we purchased when we had it cleaned. That pad is pedestrian by comparison to the pads from rugpadcorner.com even though it was about the same price. If you are considering purchasing a rug pad, you can't go wrong buying from this company. Not only are the products fantastic, but when I made our purchases I called and spoke to people at the company. They were extraordinarily patient with all my questions and very knowledgeable and helpful. I consider myself fortunate to have found this site."
Date: May 7, 2012 by John, PA
5 out of 5: "I needed a few custom sized rug pads and called to ask a few questions. Sam made me feel very comfortable as he guided me to the right rug pads for my use. Based on his recommendations, I ordered five rug pads. Two days later, they arrived in the most professionally packaged way and were cut exact to the size of each rug! Hands down a great felt rug pad and he was right...no obnoxious odors at all that we found in other rug pads for other stores! Thank you for allowing us tyo have such quality rug pads to protect our rugs and floor!
Date: March 22, 2012 by Amanda, CA
5 out of 5: "Bought these rug pads (2 Superior and 2 Ultra Premium) that made my not so expensive rugs look expensive! Incredible service for these excellent rug pads. I ordered at 9 PM Tuesday, received an email of shiping next morning and delivery was at my door Thursday! Wow...and very professionally packaged to boot! The pads were cut just right, enough to tuck them neatly under the rugs. Had a quick question and my call was answered by a human right away with very helpful information. I wish I knew about Rug Pad Corner years ago!!"
Date: February 3, 2012 by Lisa, NY
5 out of 5: "Hi Rug Pad Corner. Thank you so much for the good customer service and the great rug pads. Especially thank you for the blogs which explain the reason why it is necessary to have a good rug pad. Those of us who love our wood floors appreciate that a lot. I received my rug pads yesterday and put them down immediately. They look great! I will be ordering soon 2 more and possibly 1 added small one. I appreciate all that your honesty and integrity and a fair price. Thank you again."
Date: April 19, 2011 by Connie, IL
5 out of 5: "You guys impressed me once again! It's my third order and I had you cut the wrong size by my own mistake. I called to explain my oversight and Sam immediately had the right size cut and shipped that same day at no expense to me! He also emailed me a prepaid return label for my return. You fixed MY mistake within minutes and the right size rug pad was at my door two days later. Once again, exceptional attention to your customers!! Thank you!"
Date: March 5, 2011 by Dan, NC
5 out of 5: "I just received the rug pad I ordered. It's great to have a rug pad custom cut to fit my rug. It makes things so much easier and neater, since you cut the pad in a perfect right angles (which I cannot do with a pair of scissors or a utility knife.). And you're fast. I ordered on Tuesday and the rug arrived at my home (just outside Chicago) 3 days later. Great product. Great service. Quick service. Free shipping. I give you guys 5 stars and I'll buy all my rug pads from you in the future. Thanks."
Date: February 18, 2011 by Steve, IL
5 out of 5: "I wanted to thank you for your great service. The pads arrived and were perfectly custom cut. My husband commented on how thick and comfortable they make our area rugs feel. I would absolutely recommend your company to others."
Date: January 8, 2011 by CD, IA
5 out of 5: "I ordered two rug pads that needed to be custom cut. I supplied my rug sizes and had the rug pads cut to size, an inch less is what I was told by Sam at Rug Pad Corner. The rug pads arrived two days later and my husband doubted that they would be perfectly cut. He was sure we had to trim something. Well, for the first time with our experience with rug pads, we had a perfect fit! Not only that, but we both loved the quality...something we haven't seen in the local stores. My experience with customer service is excellent and 5 stars for the product!"
Date: November 27, 2010 by MC, NJ
5 out of 5: "I had to tell you how much I appreciate a company that delivers exactly what they promise. My experience with RUGPADCORNER started with Sam helping me get the right pad and end with a 3 day delivery. The pad is just what I needed and cut to the exact dimensions I needed. I will use RUGPADCORNER again."
Date: September 26, 2010 by G.C., VA
5 out of 5: "If all online merchants were like Rug Pad Corner, I would shop with my eyes closed! I had a few questions so I called and Sam was extremely knowledgeable and helpful! After 10 minutes with him, I knew what rug pads I needed. I placed my custom size in each product and ordered online. Not more than 1 hour later, Sam called me to say that one of the rug pads for the smallest rug by my door was the Superior, the one that does not prevent slipping. Well, my mistake because the rug is so small that it does slip and I needed a non slip pad. With me on the phone, he corrected my mistake and sent me a new order confirmation. The rug pads were shipped the next morning, cut to the exact sizes I specified. The quality is excellent, customer service second to none and premium shipping at no extra charge! If anyone is in the market for a rug pad, give these guys a shot, you won't regret it. Thank you, Sam!!
Date: September 15, 2010 by Beth D, IL
5 out of 5: "We just wanted to write a quick note to express our thanks for providing such a great product. We tried buying the cheap pads from department stores, and they smelled, did not hold the rug on our wood floors, and offered little cushion. After doing a little research on-line, we found that your pads received the best
reviews for both value and superior construction. After receiving them in the mail today already cut to our custom sizes, we were completely surprised at how satisfied we were with a rug pad purchase. I can honestly say that I never thought we would write a note to thank someone for a rug pad of all things, so thanks for exceeding all of our expectations."
Date: August 18, 2010 by Daniel and Amber,CO
5 out of 5: "I wanted to write to say that your customer service is one that should be copied by many others! I called to place my order for four rug pads and I stipulated that I wanted rush delivery. Sam then asked me where I lived and when I told him, he explained that it was only two days by regular FedEx ground. So, he promised me that they would cut and ship my order that same day so I can receive them without paying for express shipping! I actually got them one day early and everything was cut perfectly and works great. Thank you for offering such outstanding customer service when another company could have charged a premium for the speed!
Date: June 23, 2010 by Mary T, VA
5 out of 5: "Sam - On Monday, June 14, 2010, I ordered an Ultra Premium Felt and Rubber Premium Rug Pad (Order # 5950) on your recommendation - the rug pad arrived on time, was cut to the correct size and, more importantly, it works!!!!!!!!!. The throw rug hasn't moved since we put the pad underneath it - Thanks for the fine service and a product that really works!!!!"
Date: June 20, 2010 by Conrad B, MI
5 out of 5:"This is a review of my experience with Sam, one of your representatives. I called in not sure which rug pads to order and he listened to my needs and explained what each rug pad would provide. I felt very comfortable with his knowledge! We determined the Ultra Premium felt and rubber rug pad was best for me. I had specific sizes and he assured me they would be cut just right. The rug pads arrived just three days later and each was labeled for the room it was going in! I called him when they arrived and thanked him for the extra touch of labeling the pads and he was very appreciate. Thanks for a great product and excellent service."
Date: May 20, 2010 by customer Cindy G, IL
5 out of 5:"First of all, for those wondering, let me say these guys are GREAT! I ordered two rug pads with precise custom sizes and received the shipping email 3 hours later! I called thinking they overlooked my custom notes and they did not...they cut to my order! They mean it when they say fast shipping..and it's free. Now, for the quality. I ordered 2 Superior jute rug pads because I did not want any chemicals or odor! They are completely odor free and are perfect!! A hard find since mostly everything out there is plastic and sprayed. Thumbs up for this one! Thanks for everything.
Date: May 16, 2010 by customer Joanna G, FL
5 out of 5:"I went to a local dealer for a 9x12 pad for my 80 year old silk rug and he wanted to charge $400 for the rug pad. I found you and not only was the cost much less, I found my rug pad delivered just 2 days after the order! What impressive service!! Thank you so much and being in the movie industry, I always expect things yesterday. Now I know where to refer anyone who I know looking for great rug pads with excellent service."
Date: April 17, 2010 by customer Deana S., NJ
5 out of 5:"Okay, not only did you guys give me the best rug pad I have ever seen, but you made up for my silly mistake! I ordered the wrong type of pad and when I received it, I was sick until I called you. Sam understood my issue and told me that having the wrong pad does no good to anyone. I explained that it was my fault and while we were on the phone he emailed me a prepaid FedEx return label and processed a new order for the right pad. Three days later, my new pad arrived and works excellent! That's what I call service in a time when it is such a rare thing to find! Thank you so much for the help!!"
Date: March 25, 2010 by customer Beverly P, MT
5 out of 5: “I followed the directions to order a custom size and I received a shipping email 4 hours later. I called in to make sure they saw my directions, and they did. Pad arrived 2 days later perfectly cut to my rug size!”
Date: February 9, 2010 by customer Pam T, FL
5 out of 5: “Called customer service for some help! Needed a pad for my flat Kilim rug. Sam was extremely knowledgable and guided me to the Ultra Premium. Pad arrived nicely trimmed to my rug and works wonders! Exceptional customer service and product!!”
Date: February 8, 2010 by customer Susie K, NY
5 out of 5: “Ordered at , received shipping email next morning. Very fast, free shipping!”
Date: February 4, 2010 by customer Matt H, OH
5 out of 5: “ I would rate higher if it were possible! I ordered the wrong size (a 12’x18’ when I needed a 10’x14’) and since there is a 30 day return policy, I wanted to return for the correct size. FedEx was going to charge a fortune so I called and Luis made an exception and sent me a prepaid return shipping label by email so that I can pay their discounted rates. I saved a bundle on return charges and these guys made my mistake seem painless. Sent me the correct size before they even received my return!!”
Date: January 28, 2010 by customer Kimberly T, MA
3 out of 5 (then 5 out of 5): “I ordered a square rug pad and received a round one. At first when I called, I was disappointed until Sam apologized and explained that he would overnight me the correct one at their expense. And, he even asked me if I could use the wrong one somewhere else for no extra charge. So, I gave it to my son. Now this is what I call great customer service and why I changed my rating to a 5 out of 5!”
Date: January 24, 2010 by Tomas D, MD
5 out of 5: I have several antique rugs and finally found the right pad, the Ultra Premium. I ordered 8 sizes. Each arrived perfectly cut and the quality is just as described on the site. With all the rug dealers in Chicago, I couldn’t find anything as good as this!”
Date: January 20, 2010 by Samuel G, IL
5 out of 5: “I am a rug dealer and needed a good source for quality rug pads cut to size for my customers. I placed my first order of 7 pieces with special sizes. Each arrived perfect and the quality is by far one of the best I have seen in my 22 years. Will be ordering for all customers moving forward.”
Date: January 16, 2010 by customer/store owner Albert D, UT
5 out of 5: "Excellent service, exceptional product!!"
Date: January 15, 2010 by Henry G,NY
5 out of 5: "I felt the need to write and say that my experience with your store was one of the best I have had. I phoned in because my recent online purchase for a rug came with a free rug pad. Well the company I purchased from sent the rug and I couldn't believe the free "pad". It was paper thin and was sticking to itself in a folded manner. Since the rug cost me well over $1000, I wanted the proper rug pad. Your representative understood my concern, answered all of my questions and pointed me to the right pad. He even asked me to measure my rug exactly so that you folks can cut the pad to exact size..and he waited on the phone for me to do this! I was impressed and even more impressed when I received an email after your pad arrived asking me if everything was to my satisfaction! I want to commend your company for the excellent service and attention to my order as well as for offering what I expect in a quality rug pad."
Date: January 15, 2010 by customer Tracey D, CA
5 out of 5: "I purchased my rugs from an online rug store and asked about pads. The sales rep told me that several of their customers have been mentioning how pleased they were with Rug Pad Corner so he told me to try them. Well, I ordered all 4 pads in the Superior and what an excellent pad! fast, free shipping and professional packaging too. Add me to that list of satisfied customers!!"
Date: January 5, 2010 by customer Janice P, MN
5 out of 5: "Hello Luis. I just wanted to thank you for helping me with my rug pad order and to tell you that I am very pleased with it. We were finally able to put the pad down yesterday after waiting several days to make sure that the area rug was completely dry after being cleaned. The quality of the new pad is better than the one we did have. It feels so much better walking on the rug too. I am so glad that I found your web site!"
Date: December 28, 2009 by customer Sharon G, FL
5 out of 5: "I would most definitely use your site again for a rug pad purchase. I was impressed just as soon as I placed the order. I have not often purchased a rug pad and was feeling a little unsure about the size so I put a note in the little box at checkout. By the time I checked my email, I already had a reply from you that reassured me that what I had ordered was correct! I really appreciate that. Your site was easy to use and the information was complete and easy to understand. I felt that your prices were reasonable and I was impressed by how quickly the pad got here. Actually, I had ordered a rug the same day I ordered the pad and the pad beat the rug here by two days! Your customer service is very personable and I was pleased with everything. Thanks again."
Date: December 15, 2009 by customer Luann K, Marysville, KS
5 out of 5: "Very pleased all around. Thanks."
Date: December 10, 2009 by customer Hank L. Alexandria, VA
5 out of 5: "Thanks for the pad, the advice and the service."
Date: December 5, 2009 by customer Harold K. Eden
5 out of 5: "The pad is perfect. Delivery was perfect. Thank you for the fine service."
Date: December 10, 2009 by customers Margaret & Ron G. Coral Springs, FL
5 out of 5: "Everything was great.!!"
Date: December 5, 2009 by customer Nancy P. Raleigh, NC
5 out of 5: "Folks, the whole experience was very positive. Your web site is easy to navigate and use. Your shipping time was excellent. The product exceeds my expectations. If I have a further need for any of the products you carry, I would definitely look to your company first. I was very satisfied with the whole interaction. Thanks."
Date: November 30, 2009 by customer Stephen G., Fayeteville, GA
5 out of 5: "You did great. The rug pads we ordered were just what we needed. The shipping time was also super. If we have to buy more rugs or pads in the future, your company will be at the top of our list. Thanks for the great service."
Date: November 29, 2009 by customers Diane & Don J., Altus, OK
5 out of 5: "Great, great, great and great. Great, easy to navigate site. Great pricing. Great product. Great delivery time. Great everything. Thanks, I'll be ordering again!"
Date: November 25, 2009 by customer Catherine B., Redmond WA
5 out of 5: "Love the rug pad I ordered for my dining room area rug. It fit perfectly and was a reasonable price. Really appreciate the quick free shipping too. Easy to navigate Web site and ordering process. Thanks for the email follow-up with the shipment tracking number too. I have your site bookmarked for future use! Thanks!"
Date: November 20, 2009 by customer Gail F., Dallas, TX
5 out of 5:"Excellent pad, price and delivery! Five stars to your company for making my online ordering a breeze! Ordered before 3 PM, received tracking number in one hour and my order arrived two days later. When we buy another rug, I'll be back for another pad."
Date: November 16, 2009 by customer Michael K, IL.
5 out of 5: "I purchased your ultra premium pad and found it to be the best price online. I gave it a shot and ordered a 6x9 for my foyer rug. Just as you state, my order was shipped the same day and since I live in NY, I got it the following day...before I can even see the charge on my credit card! The product is exceptional!! Thank you so much."
Date: November 10, 2009 by customer Virginia N, Great Neck, NY
5 out of 5: "I inherited my grandmother's rug and was told it was a valuable antique. After researching rug pads, I discovered the Ultra Premium Pad was what we wanted. I ordered a 10x14 but since the rug is old, it is actually 9.6x13.2. I entered this rug size in the comments box during checkout and the pad arrived two days later cut exactly for the rug! Thank you for the excellent service at no additional charge and the pad looks and feels great!"
Date: November 9, 2009 by customer Tammy G, VA
5 out of 5: "One thing I want to compliment you on is by not making my decison so confusing! I looked at other sites and there were so many pads out there, how is one to decide?! I found three different levels of pads on your site, read about each one and within 15 minutes I determined the best for my rug. I opted for your Superior Pad since I did not have a sliding issue and we love it. Great support, feels good and looks clean.
Date: November 5, 2009 by customer Angela T, WY