Shipping & Returns
Shipping Rug Pads to Canada
Get Your Order Delivered to Canada with NO Customs or Duties Charges!
“Since we offer only American-made rug pads, your order to Canada is delivered without the common and expensive Customs or Duties charges! We participate in the North American Free Trade Agreement, which means your order is delivered directly to your door – No extra fees.”
- Sam, The Rug Pad Man
What Happens to Customs Fees:
The NAFTA (North American Free Trade Agreement) states that trade between the United States and Canada of American-Made products is exempt from Canadian Customs and Duties fees. Our rug pads are manufactured in the United States with American materials and are therefore exempt from customs and duties. There is still the province tax that needs to be assessed and this is already considered when you pay for your order – Once you place your order, it will be delivered directly to your address without any demand for any extra fees!
Canadian Shipping Cost:
How Orders Ship:
Your rug pad order will be shipped via UPS ground. Certain DURA-GRIP® furniture gripper orders can ship via USPS International. Every order is shipped direct from our own warehouse. Orders of rug pads wider than 5 feet will ship folded and then rolled. Ground shipping takes anywhere from 1 day to 5 days to deliver, depending on where you are within Canada. NOTE: We ship with “No Signature Required”, so the receiver is responsible for the delivery once delivery is made.
When Orders Ship:
We ship orders within 3-4 business days, depending on the amount of orders open on any given day. If you require express services, we do offer a Same Day Cutting and Shipping service and you may contact us for the details to (888)400-7098.
Delivery to Residences:
Home delivery is Monday through Friday. We do not require a signature, unless instructed otherwise. If you are not home to accept the delivery, the courier will use his/her judgement and place your order in a safe place.
NOTE: We do not ship our rug pads to P.O. Boxes. Only certain DURA-GRIP orders can be shipped to P.O. Boxes.
Delivery to Businesses:
You may have us ship to a business. Business deliveries occur Monday through Friday.
NOTE: If you decide you do not need your order after we have shipped and before you received delivery, you should not cancel the delivery. You must accept delivery and then request a return through our returns procedure. If you cancel or refuse a UPS delivery of your order, when we receive your refusal, we will deduct the UPS fee of $20 from your final refund.
We process and ship orders as quickly as possible yet in the event you prefer express shipping, please call us at 888-400-7098 and we would be happy to offer our discounted rates for overnight, 2 day or 3 day express. Please note that your order may already be within a one or two day delivery zone of us and we will advise you of this when you call.
NOTE: As stated within the site, your rug pad will arrive slightly smaller (approximately one inch less on all sides) than your rug size in order to fit properly. If you entered a custom rug size, then your rug pad will be cut accordingly. If you do not want us to cut the rug pad at all, simply state “DO NOT TRIM” in the customer notes section during checkout.
ADDRESS ISSUES: We are sometimes supplied the incorrect shipping address. A common reason for this is with PayPal orders in which the customer has moved and failed to update their address with PayPal. If such an order is already in transit, with notice, we are happy to change the delivery address, yet UPS charges a fee for this and the receiver is responsible for this fee, currently $15.
While we do all we can to expedite the processing of your order, once we hand it to UPS, we cannot control any elements that may possibly delay delivery – such as weather or vehicle issues – and cannot be held liable for any such delays. While rare, such delays can occur.
We ship all orders as promised and we expect them to be accepted. In the event that you desire to return your order for whatever reason, we do not advise you to refuse the delivery. Refusals incur a separate UPS surcharge, which you will be responsible for. It is best to accept the delivery and then contact us for your return.
UPS transit times from when your order leaves our CT warehouse
Deliveries to Eastern Canada: Time in transit is 1 – 3 business days
Deliveries to Mid-West Canada: Time in transit is 2 – 4 business days
Deliveries to West Coast Canada: Time in transit is 4 – 5 business days